Refund policy

1. Returns

Because our products are made and shipped directly from our partnered suppliers, we are unable to accept physical returns at this time. This helps us keep prices fair and shipping times fast.

2. Refunds & Replacements

We offer refunds or replacements only in the following situations:

- Damaged or defective items  

  If your order arrives damaged, misprinted, or defective, contact us within 7 days of delivery with photos of the issue. We will review the claim and issue a refund or replacement when approved.

- Wrong item received  

  If you receive the wrong product, size, or variant, we will replace it at no cost.

- Order not delivered  

  If tracking shows your order has not been delivered within 30 days (domestic) or 45 days (international), we will issue a refund or send a replacement.

3. Non‑Refundable Items

Certain items cannot be refunded due to their nature:

- Coffee products (beans, grounds, pods, etc.)  

  For safety and freshness reasons, coffee items cannot be returned or refunded unless damaged or incorrect.

- Used merchandise  

  Apparel or accessories that have been worn, washed, or altered are not eligible for refunds.

- Buyer’s remorse  

  We cannot offer refunds for change of mind, incorrect size selection, or personal preference.

4. How to Submit a Claim

To request a refund or replacement, email us at quakemeupcoffee@gmail.com with:

- Your order number  

- A description of the issue  

- Photos of the product and packaging (if applicable)

We will respond within 24–48 hours.